Once your order is ready to be shipped you will receive an email notification with your tracking number. Please allow 1-2 days for processing on all orders.

International orders are subjected to clear customs. Depending upon volumes at customs, delays may occur. If you track your item online and the status shows it is with customs, please note we cannot intervene, but will be delivered by the carrier promptly upon release. Cas Collection is not liable to pay for customer's international import fees.

Please email us at infocascollection@gmail.com or DM @cascollection__ in the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

For all order enquiries, contact our helpful customer service agent on infocascollection@gmail.com, or DM @cascollection__ please allow 24-48 hours for assistance, excluding weekends. Ensure to include your order number and full name on the order.

Cas Collection doesn't offer refunds, only and exchanges or store credit - in order to do so, items tags must not be removed and products have no soiling, or damage and we'll be happy to help!

You are also responsible for your order if you enter the wrong shipping address. Please email or DM us immediately if you enter information incorrectly, we will update your order if it has not been shipped yet.

However, we are not responsible for items that are lost or damaged during shipping.

Of course! Any CAS COLLECTION product is eligible for an exchange within 14 days of you receiving it, in order to be qualified the items must be unwornand in original packaging